1. Introduction

These Terms & Conditions ("Terms") apply to your access to and use of herbogate.ae (the "Website"), operated by HerboGate AE ("HerboGate," "we," "us," or "our"), and to any order you place with us. By browsing the Website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the Website or place an order with us.

2. Eligibility

By using this Website and placing an order, you confirm that you are legally capable of entering into binding contracts and that any information you provide is accurate and complete.

3. Account Registration

You may be required to create a customer account to place an order or access certain features. You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Please notify us promptly if you suspect any unauthorised use of your account.

4. Product Information

We aim to describe our natural oils, skincare, hair care, herbal supplements, and wellness gummies as accurately as possible, including ingredients, usage instructions, and product details. However, slight variations in colour, packaging, or appearance may occur due to product batches, screen display settings, or supplier updates.

Product descriptions on this Website use wording such as "supports," "helps maintain," or "suitable for" rather than medical or guaranteed-result claims. These products are not intended to diagnose, treat, cure, or prevent any disease.

5. Pricing & Payment

All prices displayed on the Website are shown in AED (UAE Dirhams) and are subject to change without prior notice. We take reasonable care to ensure prices are correct, but errors may occasionally occur; if a pricing error is identified, we will contact you before processing your order.

• Payment can be made through the online payment methods available at checkout, or Cash on Delivery where offered
• Cash on Delivery availability depends on your delivery location and is not guaranteed for every order
• All payments must be received in full before an order is dispatched, unless Cash on Delivery is selected

6. Orders & Order Acceptance

Placing an order through the Website constitutes an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

You will receive an order confirmation once your order has been successfully placed. This confirmation does not guarantee product availability.

7. Delivery

HerboGate AE delivers across the UAE. Delivery timeframes are estimates and may vary depending on your location and courier availability.

• Free delivery applies to orders of AED 70 or more
• Orders below AED 70 are subject to the applicable standard delivery charge, as shown at checkout
• Delivery charges and estimated timeframes are controlled through our shipping settings and may be updated from time to time

We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, incorrect address details provided by the customer, or force majeure events.

8. Returns & Refunds

Returns, exchanges, and refunds are handled in accordance with our separate Refund and Returns Policy, which forms part of these Terms. Please refer to that policy for eligibility conditions, timeframes, and the return process.

9. Acceptable Use of the Website

When using the Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to any part of the Website, systems, or related networks
• Submit false, misleading, or fraudulent information when placing an order or creating an account
• Copy, reproduce, or misuse any content, images, or material from the Website without permission

10. Intellectual Property

All content on the Website, including the HerboGate AE name, logo, product photography, graphics, and written content, is the property of HerboGate AE or its licensors and is protected by applicable intellectual property laws. You may not use, copy, or reproduce this content without our prior written consent.

11. Health & Product Disclaimer

If you are pregnant, nursing, taking medication, or have an existing medical condition, please consult a qualified healthcare professional before using any supplement, skincare, or wellness product. Always read product labels, ingredients, and usage instructions before use.

12. Limitation of Liability

To the fullest extent permitted by applicable UAE law, HerboGate AE shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of the Website or products purchased through it, including but not limited to loss of data, loss of profit, or product misuse contrary to the stated instructions.

Nothing in these Terms limits any liability that cannot be excluded or limited under applicable UAE law.

13. Third-Party Links

The Website may contain links to third-party websites, including social media platforms. These links are provided for convenience only, and HerboGate AE is not responsible for the content, accuracy, or practices of any third-party website.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts in the UAE.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, products, or applicable law. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us: