1. Overview
HerboGate AE delivers natural oils, skincare, hair care, herbal supplements, and wellness gummies to customers across the UAE. This policy sets out how our delivery process works so you know what to expect after placing your order.
Coverage
Delivery available across the UAE, subject to applicable delivery coverage.
Free Delivery
Free delivery on orders of AED 70 or more.
Payment Options
Online payment or Cash on Delivery, where available.
2. Delivery Coverage
We deliver HerboGate products across the UAE, including Dubai, Sharjah, Abu Dhabi, Ajman, and other UAE cities, subject to the delivery coverage available through our courier partners at the time of your order.
3. Shipping Charges & Free Delivery
| Order Value | Delivery Charge |
|---|---|
| AED 70 or more | Free delivery |
| Below AED 70 | Standard delivery charge applies, shown at checkout |
The exact standard delivery charge is calculated and displayed automatically at checkout based on your order and delivery location, and may be updated by HerboGate AE from time to time.
4. Delivery Timeframes
Estimated delivery timeframes will be displayed at checkout and may vary depending on your location, product availability, and courier schedules. Delivery estimates are provided in good faith but are not guaranteed, as timing can be affected by factors outside our control.
Orders placed on public holidays or outside standard business hours may be processed on the next working day.
5. Order Processing
Once your order is placed and confirmed, we prepare it for dispatch. Processing times may vary depending on order volume and product availability. You will receive a confirmation once your order has been dispatched for delivery.
6. Order Tracking
Where available, you can track the status of your order through your HerboGate AE customer account or via updates shared by our courier partner. If you have questions about your order status, our support team is available via phone or WhatsApp.
7. Cash on Delivery
Cash on Delivery Available.
Customers can choose Cash on Delivery where available during checkout. Cash on Delivery availability depends on your delivery location and the products in your order, and may not be offered for every order.
8. Failed or Delayed Deliveries
If a delivery attempt is unsuccessful because you were unavailable or the address provided was inaccurate, our courier partner may attempt redelivery or contact you to arrange collection. Repeated failed delivery attempts may result in the order being returned to us, in which case our support team will contact you to arrange next steps.
9. Delivery Address Accuracy
Please ensure your delivery address, contact number, and any access instructions are accurate and complete when placing your order. HerboGate AE is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
10. Damaged or Missing Items
If your order arrives damaged, incomplete, or you did not receive an item you ordered, please contact us within 48 hours of delivery with your order number and, where possible, photos of the item and packaging. Our team will arrange a resolution, which may include a replacement or refund in line with our Refund and Returns Policy.
11. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery partners, coverage, or applicable UAE regulations. Updates will be posted on this page with a revised "Last updated" date.
12. Contact Us
If you have any questions about shipping, delivery, or the status of your order, please contact us:
HerboGate AE
Office 115, Sultan Lootah Building, Al Qusais 2, Dubai, UAE
Phone / WhatsApp: +971 58 584 9567
Website: herbogate.ae