Shipping Policy

At HerboGate AE, we are committed to delivering your natural health and wellness products quickly and safely.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

• United Arab Emirates (UAE): 2–5 business days
• International Orders: 7–15 business days (depending on destination)

Delivery times are estimates and may vary due to customs processing, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

We may offer free shipping on eligible orders during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available) so you can monitor your shipment.

Delivery Delays

While we work with trusted courier partners, delays may occasionally occur due to weather conditions, customs clearance, or high shipping volumes. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. HerboGate AE is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost, damaged, or arrives in poor condition, please contact us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their country's regulations.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact Us page. Our support team is always happy to assist you.

Thank you for choosing HerboGate AE.