Refund Policy
At HerboGate AE, customer satisfaction is our priority. We strive to provide premium-quality herbal and wellness products. Please read our refund policy carefully before making a purchase.
Returns
We accept returns within 7 days of receiving your order, provided the item is:
- Unused and unopened
- In its original packaging
- In the same condition as received
For hygiene and safety reasons, opened or used products cannot be returned.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products damaged due to misuse
- Gift cards
- Clearance or promotional items (unless defective)
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will review your request and arrange a replacement or refund if approved.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Exchanges
We replace items only if they are damaged, defective, or incorrect upon delivery.
Shipping Costs
Shipping charges are non-refundable unless the return is due to our error or a damaged product.
Customers are responsible for return shipping costs unless otherwise agreed.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a return, please contact us through our Contact Us page.
Thank you for choosing HerboGate AE.