1. Overview

HerboGate AE offers convenient and secure payment options for customers shopping across the UAE. You can choose the payment method that suits you best at checkout, subject to availability for your order and delivery location.

2. Accepted Payment Methods

Available payment methods may vary depending on your delivery location, order value, and product selection, and will be clearly shown to you at checkout.

3. Cash on Delivery

Cash on Delivery Available.

Customers can choose Cash on Delivery where available during checkout. Please have the exact order amount ready where possible to help our courier partner complete your delivery smoothly. Cash on Delivery may not be available for all locations or all products, and eligibility will be indicated at checkout.

4. Online Payment

When paying online, you will be guided through a secure checkout process to complete your payment before your order is confirmed for dispatch. Please ensure your card or payment account details are entered correctly to avoid delays in processing your order.

5. Currency & Pricing

All prices on the Website are displayed in AED (UAE Dirhams). The total amount charged at checkout includes the product price and any applicable delivery charge, as shown before you confirm your order.

6. Payment Security

We take reasonable measures to protect your payment information during checkout. However, as with any online transaction, no payment method can be guaranteed to be completely free of risk, and we encourage you to keep your account and device secure.

7. Failed or Declined Payments

If an online payment fails or is declined, your order will not be processed until payment is successfully completed. This can happen due to insufficient funds, incorrect card details, or restrictions set by your bank or payment provider. Please contact your bank or try an alternative payment method if this occurs.

8. Invoices & Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation with details of your purchase. This confirmation serves as your proof of payment and order reference for any future enquiries, returns, or support requests.

9. Refunded Payments

Approved refunds are processed in line with our Refund and Returns Policy:

• Orders paid online are refunded to the original payment method used at checkout
• Orders paid via Cash on Delivery are refunded as store credit or bank transfer, as coordinated with our support team

10. Changes to This Page

We may update the payment methods and information on this page from time to time as our checkout options evolve. Any updates will be reflected here with a revised "Last updated" date.

11. Contact Us

If you have any questions about payment methods, a charge on your order, or checkout issues, please contact us: