1. Introduction
HerboGate AE ("HerboGate," "we," "us," or "our") operates herbogate.ae (the "Website"), an online store offering natural oils, skincare, hair care, herbal supplements, and wellness gummies to customers across the UAE.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, create an account, place an order, or otherwise interact with us. By using the Website, you agree to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us, information collected automatically as you use the Website, and information related to your orders and delivery.
| Category | Examples |
|---|---|
| Account & Contact Details | Name, email address, phone number, delivery address, password (encrypted) |
| Order Information | Products purchased, order value, payment method (Cash on Delivery or online payment), order history |
| Communication Data | Messages sent through our contact form, WhatsApp, phone, or email |
| Technical Data | IP address, browser type, device type, pages visited, referring website |
| Marketing Preferences | Newsletter subscription status and communication preferences |
3. How We Use Your Information
We use the information we collect to operate, maintain, and improve the HerboGate AE shopping experience, including to:
- Process and deliver your orders across the UAE
- Create and manage your customer account
- Respond to enquiries submitted through our contact form or WhatsApp
- Send order confirmations, shipping updates, and customer support messages
- Send newsletters and promotional updates, where you have opted in
- Improve our Website, products, and overall customer experience
- Detect and prevent fraud, abuse, or unauthorised access
- Comply with applicable UAE laws and regulations
4. Cookies & Tracking
Our Website uses cookies and similar technologies to keep your cart and account session active, remember your preferences, and understand how visitors use the Website so we can improve it.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect features such as your cart, wishlist, or checkout.
5. How We Share Information
We do not sell your personal information. We may share information only in the following circumstances:
- Delivery partners — to fulfil and deliver your order across the UAE
- Payment processors — to securely process online payments
- Service providers — such as website hosting, email, and customer support tools that help us operate the Website
- Legal requirements — where required by UAE law, regulation, or a valid legal request
Any third party we work with is only given the information necessary to perform their specific service and is expected to handle it responsibly.
6. Data Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes secure account passwords, restricted access to customer data, and secure checkout processes.
While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain accurate order and account records, meet legal and accounting requirements, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymise it.
8. Your Rights & Choices
Depending on applicable UAE law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and associated personal information
- Unsubscribe from marketing emails and newsletters at any time
- Ask how your information is used and shared
To exercise any of these rights, please contact us using the details in Section 12 below.
9. Children's Privacy
HerboGate AE products and Website are intended for adult customers. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Third-Party Links
Our Website may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:
HerboGate AE
Office 115, Sultan Lootah Building, Al Qusais 2, Dubai, UAE
Phone / WhatsApp: +971 58 584 9567
Website: herbogate.ae